Services

RIATAcare Managed Services

In today’s competitive environment, the last thing you need to worry about is the reliability and security of your IT infrastructure.

Our proactive approach to managing IT needs maximizes client “Uptime” by identifying and resolving technical problems before they have a chance to impact a business’ operations. This includes resources that impact your application server, file server, internet performance, data backups and security. By constantly keeping a watchful eye on your IT infrastructure, RIATA is able to optimize your network’s performance and mitigate potential network outages.

RIATA help desk services deliver quick and responsive support for all end user support needs. RIATA is the first response to all things IT within your organization. With average response times in under 30 minutes our services ensure that all your IT needs receive quick attention.

RIATA’s remote operations center (ROC) is built upon best-of-breed systems software and tools. These tools allow us to extend our services and manageability of all IT resources regardless of their location. Our staff of ROC associates are highly certified and trained on various technologies and have the resources to quickly identify and remediate any issues.

Our RIATAcare offerings deliver the peace of mind, affordability, and quality assurance companies are looking for in one easy-to-manage monthly payment. Whether you need 24/7, top-line service and support across the board or simply want help managing a single-server environment, RIATA offers a variety of proactive service packages that align to meet your unique business needs.

Professional Services

RIATA’s team of professional technology specialists provides the specialized network consulting and deployment services required for deploying new technologies and performing technology refresh and upgrades. Most technology projects today require extensive technical knowledge and experience to ensure a successful implementation.

RIATA’s team of technology specialists are all highly certified and trained in the core technologies that impact your network. Each has a technology specialization that provides RIATA with a broad and deep base of technologists capable of deploying and troubleshooting most issues.

RIATA’s professional services team is backed by our authorizations with key vendors that provide that extra support when required. Our advanced authorizations with these vendors provides us a higher and quicker level of technical support. These vendors include: Microsoft, Cisco, HP, Dell, Symantec, Citrix and many others.

So whether you’re planning a simple router upgrade or complex server deployment, RIATA’s professional services team will consult with you, design the solution and deploy the project.

Data Center Services

RIATA’s data center services take the responsibility of owning and operating computer operations and places it with us. RIATA provides all of the hardware, software, security, data backup, remote connectivity and other computing resources from our state-of-the-art data centers.

Hardware & Software

RIATA offers a wide variety of products to suit virtually every business technology need. Our partnerships with companies such as Microsoft, HP, Dell, Citrix, Symantec and many others will ensure your IT needs are appropriately met.

Quotes are provided at no charge to our clients. Our network consultants and product sales specialists collaborate to provide you exactly what you need – not the product of the day. More importantly, you’ll be receiving expert advice on hardware configurations and software licensing that can possibly save you money.